Disputes, deductions & short-pays
Short-pays,
researched for you.
Every payment that doesn’t match cleanly is a dispute nobody has researched yet. Alder does the digging, so your analyst starts from a decision instead of a folder.
Book a demoYou set the rules. Alder follows through.
Why it gets stuck
Every short-pay is a small investigation.
Short-pays nobody researched
A payment comes in under the invoice amount, and the difference sits unexplained on the ledger.
Evidence in five places
The PO is in email, the receipt is in the ERP, and the agreed rate is in a contract.
Rate and pricing mismatches
The customer paid a different rate than the contract says, and someone has to trace why.
A missing document
The customer wants a proof of delivery or a corrected invoice before they will pay.
Deductions that age quietly
Small amounts sit unresolved until they are written off as bad debt.
Analysts start from zero
Every case begins with digging through systems before anyone can decide anything.
How Alder handles it
Alder does the research and your team keeps the decision. Every recommendation arrives with the evidence behind it, and anything sent to a customer waits for your approval.
Spots the mismatch
When a payment doesn’t match the invoice, Alder flags it instead of letting the difference sit on the ledger.
Pulls the evidence
Alder gathers the PO, the receipt, the contracted rate, and the related email thread for the invoice.
Finds the missing document
If the customer is waiting on a document before paying, Alder finds it and puts it in front of the right person.
Hands over a decision
Your analyst gets a recommended decision with the supporting evidence attached, not a folder to dig through.
How we deploy
We observe your workflow before an agent writes anything.
Your data is never used to train models, ours or anyone's.
Deployed inside your VPC or cloud account when required.
Every action an agent takes is logged, attributable, and reversible.
Questions
What is a short-pay?
A short-pay is when a customer pays less than the invoiced amount. Common reasons include a pricing or rate difference, a deduction for damaged or missing goods, an allowance the customer believes it is owed, or a disputed charge. Each one needs research before it can be resolved, recovered, or written off.
What is the difference between a dispute and a deduction?
A dispute is when a customer contests an invoice and holds payment. A deduction is when the customer pays but takes an amount off. Both need the same research: what was ordered, what was delivered, and what was agreed.
Does Alder decide disputes on its own?
No. Alder researches the case and recommends a decision with the supporting evidence. Your analyst makes the call, and anything sent to a customer waits for your approval.
What evidence does Alder gather?
For each case, Alder pulls the purchase order, the receipt, the contracted rate, and the related email thread, so the full picture is in one place.
See what your short-pays are worth.
Thirty minutes on your open balances: which differences are genuine disputes, which are recoverable, and which are simply unresearched.
Book a demo