A remittance advice tells a supplier which invoices a payment covers. Fill in the payment, list the invoices and any deductions, then download a PDF or copy it into an email. No signup.
What is a remittance advice?
A remittance advice is a note from a customer to a supplier that says a payment has been sent and what it pays for. The customer’s accounts payable team sends it, by email, as a PDF, inside the bank payment, or through a supplier portal. The supplier’s accounts receivable team uses it to apply the payment to the right invoices.
Without it, a supplier sees a deposit from a customer and has to guess which invoices it covers. That guessing is most of the work in cash application.
What to include
- Payer and payee. The legal names on the invoices, so the supplier can find the account.
- Payment date and method. ACH, wire, check, or card, and the date it was sent.
- A payment reference. The check number or the reference on the bank transfer. This is what ties the remittance to the deposit on the supplier’s bank statement.
- Every invoice covered. Invoice number, invoice date, and the amount paid against each one.
- Deductions, with reasons. If you paid less than invoiced, say how much and why, such as a pricing difference, a return, or damaged goods, with the PO or claim number.
- The total paid. It should equal the payment amount exactly.
- A contact. Who the supplier should ask if something doesn’t match.
Remittance advice, invoice, and receipt
Who sends which document| Document | Sent by | When | What it says |
|---|
| Invoice | Supplier | After goods or services are delivered | What is owed and when it is due |
|---|
| Remittance advice | Customer | When the payment is sent | Which invoices the payment covers, and any deductions |
|---|
| Receipt | Supplier | After the payment arrives | That the payment was received |
|---|
How remittance advices arrive
The same payment can come with its remittance in several forms, and suppliers usually receive all of them:
- Email or PDF from the customer’s AP system, often from a no-reply address.
- Inside the bank payment. ACH payments can carry remittance details in addenda records. CTX payments can carry a full list of invoices, while CCD+ carries a single short line.
- A check stub attached to a paper check.
- A customer or supplier portal, where the remittance is posted for the supplier to download.
- EDI 820, the payment order and remittance advice transaction, for customers that trade by EDI.
If you’re the supplier
A payment that arrives short, or with no remittance at all, is the start of a small investigation. Ask the customer for the remittance in the original email thread, and give them the details they need to find it:
“We received a payment of [amount] on [date] with reference [reference]. Could you send the remittance advice so we can apply it to the right invoices?”
If the payment was short, our payment reminder and collections email templates include one for asking about a short payment, and the guide to short-pays and deductions covers how to research them.