AR for MSPs & IT services
You run their IT.
Get paid for it.
An MSP bills every client every month, plus projects, hardware, and overage hours. Most pay. The ones that don’t are usually disputing a line, missing a PO, or failing on a card nobody has updated.
Book a demoYou set the rules. Alder follows through.
Why it gets stuck
Recurring revenue only recurs if someone collects it.
The card on file failed
Autopay declined, the retry failed, and the invoice is now 45 days old because the notice went to someone who left.
Disputed hours
The client questions the overage hours or a project line, and holds the whole invoice while they wait for the time entries.
Seat counts that changed
The client added or removed users mid-month, and the invoice doesn’t match the number they think they agreed to.
A PO the client needs
Larger clients won’t pay a project or hardware invoice without a PO number on it, and nobody asked for one.
The offboarding client
A client that is leaving stops responding, and the final invoices sit unpaid while the team moves on.
Too many small invoices
Hundreds of monthly invoices across small clients, and the team only has time to chase the large ones.
How Alder handles it
Your client relationships are the business, so Alder starts read-only. It shows you the follow-ups it would send and the disputes it has researched, and anything a client sees waits for your approval.
Follows up on every invoice
Recurring, project, and time-and-materials invoices all get followed up in the original email thread, so small clients get the same attention as large ones.
Learn more: Follows up on every invoiceCatches failed payments
When an autopay charge fails, Alder flags it and follows up with the right billing contact to update the payment method before the invoice ages.
Researches disputes
When a client questions hours, seats, or a project line, Alder pulls the agreement, the invoice, and the related emails, and hands you a recommended response with the evidence.
Learn more: Researches disputesMatches the payments
Payments that cover several invoices, or arrive from a parent company, are matched to the right invoices so the aging report shows what is really open.
Learn more: Matches the paymentsHow we deploy
We observe your workflow before an agent writes anything.
Your data is never used to train models, ours or anyone's.
Deployed inside your VPC or cloud account when required.
Every action an agent takes is logged, attributable, and reversible.
Questions
What is a good DSO for an MSP?
For a managed service provider billing monthly on net-15 or net-30 terms, a DSO close to the stated terms is achievable, because most recurring revenue is billed in advance and paid by card or ACH. A DSO well above terms usually points to project or time-and-materials invoices, failed autopay, or disputed lines rather than slow payment across the board.
Why do MSP clients dispute invoices?
The most common reasons are overage or out-of-scope hours the client didn’t expect, seat or device counts that changed mid-period, project invoices without the client’s PO number, and charges billed after the client believed the service had ended. Resolving them quickly depends on having the agreement and time entries to hand.
Does Alder integrate with ConnectWise, Autotask, or HaloPSA?
Yes. Alder connects to ConnectWise PSA, Autotask, and HaloPSA for agreements, time entries, and invoices, and to QuickBooks, Xero, and NetSuite for the ledger, so it can answer a dispute over hours with the time entries attached.
Will Alder contact my clients without approval?
No. You set tone, escalation, and approval rules once, and anything that touches a client waits for your approval. Every deployment starts read-only.
Free tools
DSO calculator
The DSO formula, worked examples, and a calculator for days beyond terms and cash tied up in AR.
AR aging report
Paste or upload your open invoices and get an accounts receivable aging report by customer, in your browser.
Remittance advice template
Fill in the payment and the invoices it covers, then download a remittance advice as a PDF.
Payment reminder & collections email templates
Seven payment reminder and collections emails for past-due invoices, from a first nudge to a final notice. Fill in your details and copy.
More of the work
Collections
Follow-up in the original thread, with every promise to pay tracked.
AP portals & approvals
Invoices submitted, rejections fixed, and the real approver chased.
Disputes & short-pays
Every short-pay researched, with a decision and the evidence behind it.
Cash application
Payments matched to open invoices, with the exceptions queued for review.
AR automation
Every receivables workflow Alder takes on, in one place.
See which clients are really behind.
Thirty minutes on your open balances: which invoices are disputed, which are failed payments, and which clients haven’t heard from you since the invoice went out. Bring an aging summary if you have one.
Book a demo